Bridgepoint Health is a contemporary primary healthcare practice striving towards the provision of Amplified Primary Healthcare, enabled and powered by technology.

At Bridgepoint Health, our family physicians are trained by the best to deliver the best possible care to our patients. We are anchored by family physicians with decades of experience in various sectors of the healthcare system. Our practice is rooted by the values of continuing, comprehensive and collaborative primary healthcare. Our physicians are supported and enabled by experienced staff that are industry veterans. At Bridgepoint Health, we believe in paying it forward and our physicians remain actively involved in the community and education.

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BridgePoint Health Pte Ltd, its affiliates and partners (including suppliers or service providers) (collectively “we”, “us” or “our”) are committed to protecting and respecting your personal data.

This Privacy Policy informs you of our policies and practices regarding the collection, use, disclosure and processing of your personal data. By using our Services, you accept and agree to our policies and practices described in this Privacy Policy. If you do not agree to any provision in this Privacy Policy, you must not access or use any of the Services.

Unless otherwise defined herein or the context otherwise requires, terms used in this Privacy Policy have the same meaning as given in our Terms of Use, which are accessible at Terms of Use.

When you use our Services, we may request you to provide certain personal data, including but not limited to your name, identification number such as NRIC or FIN, residential address, email address, phone number and (where applicable) personally identifiable health information. If you choose not to provide such information, it may not be possible for you to access or use the Services, or for us to respond to your request or enquiry. The information that we request will be retained and used as described in this Privacy Policy.

The Website uses third party services from time to time to enhance its utility and functionality, and these services may collect information which may be used to identify you. The data protection policies and practices of such services may differ from ours and you may contact us at technology@bridgepointhealth.sg to check who the third parties currently used by the Website are, in order to review their privacy policies.

If you authorise another person (including your parent or caregiver) to access and use the Services on your behalf, you consent and agree to that person providing and accessing your personal data on or through the Services. If you provide us with another person’s personal data (including your child or dependent), you warrant and undertake that (i) you are authorised to act on their behalf; (ii) they have consented to your disclosure of their personal data to us for the purposes set out in this Privacy Policy and (iii) you will access and use such data only for authorised purposes. 

Our group of clinics are medical clinics licensed under Singapore laws. This means that when you voluntarily provide your personal data to us, you are deemed to consent to our collection, use or disclosure of your personal data for purposes related to your patient care.

Without prejudice to the foregoing, you acknowledge that your personal data may be collected, stored and used by us (and may be combined with other information) for the following purposes:

Setting up your account and providing the Services 

Performing administrative matters following your request

Designing and creating new services and programs

Notifying you of updates, sending you health-related information, or contacting you to market or promote the Services, events, programmes and initiatives

Seeking feedback and comments on our business and operational matters

Responding to your enquiries, requests and complaints

Creating anonymised or de-identified data for the purpose of analytics and market research

You consent to us disclosing your personal data to:

members of our group in connection with the delivery of the Services, who will use it according to this Privacy Policy;

third parties such as our agents, advisers, service providers and data intermediaries (collectively “Service Providers”) that we engage to provide, support or facilitate our Services, your patient care and related services and assist us in analyzing how our Services are used. Our Service Providers will use your personal data to perform the tasks assigned to them by us and are obligated not to disclose or use the information for any other purpose; 

relevant parties who may process your claims for your medical care such as your employer or insurer; and

computer systems operated or managed by us or third parties to provide the Services and/or update your medical records.

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. The Website may use third party code and libraries that use cookies to collect information and improve its services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse cookies, you may not be able to use some portions of our Services.

We value your trust in providing us your personal data, and we strive to use all reasonable commercial measures to protect your information. However there are inherent risks associated with electronic information (including use of mobile or web-based applications and transmission of data by internet or otherwise) and you understand and agree that we cannot guarantee or accept liability relating to the security, integrity or freedom from error or infection of the Services, any electronic communications or information sent or received by you.

You agree that the personal data provided by you to us is current, accurate and complete in all respects. If there is any change to your personal data provided to us, you agree to inform us promptly.

We retain your personal data for as long as necessary for the fulfilment of the purposes for which it was collected or to which you have given your consent, except where otherwise provided for by applicable laws, regulations or medical guidelines.

Right to withdraw consent, request access to, and correction of personal data

Subject to applicable laws, you have the right to withdraw consent for, or request access to or correction of, your personal data that we hold about you. All such requests should be made by contacting technology@bridgepointhealth.sg . We may request to verify original documents (such as your NRIC) to process your request, and if circumstances require us to establish your identity to a high degree of fidelity, we may request that you be present in person. We may charge you an administrative fee where applicable but if we do so we will inform you beforehand. Please note that we are not required to provide, correct or otherwise alter any opinion data including professional or expert opinion. We may also be required and/or entitled to retain your personal data under applicable laws or regulations notwithstanding the withdrawal of your consent. If the withdrawal of your consent affects our ability to provide Services to you, we will inform you.

The Services may contain links to other sites from time to time. If you click on a third party link, you will be directed to that site. Note that these external sites are not operated by us and you must review the privacy policies of those sites before submitting any information to such sites. We have no control over and assume no responsibility or liability for the content, privacy policies, or practices of any third party sites or services.

We may update our Privacy Policy from time to time. Please review this page periodically for the most current Privacy Policy.

If you have any questions or suggestions about our Privacy Policy, or any requests regarding your personal data, please contact us at technology@bridgepointhealth.sg

We are committed to managing personal data in compliance with the Personal Data Protection Act (“PDPA”). This section sets out how we manage complaints on personal data protection.

Complaints related to PDPA can include:

Collection, use or disclosure of personal data without valid consent

Failure to correct personal data on request

Failure to provide access to personal data on request

 
We will ensure that rights afforded to individuals under the PDPA are protected. If you have a complaint, please contact dpo@bridgepointhealth.sg. To help us process your complaint, please provide us with: 

Name of the officer and corporation that collected, used or disclosed the relevant personal data

 
Once we receive your complaint, we will provide you with a written notification of acknowledgement, together with an estimate of our response time (which will depend on the nature of the investigation and the availability of information provided to us to adequately carry out such investigation). We will use reasonable endeavours to respond as promptly as possible. If we cannot respond within the estimated time initially informed to you, we will contact you to advise you on the additional time needed.

Upon conclusion of our investigation, you will be notified in writing on the outcome. If you are not satisfied with the outcome of your appeal, you may take the matter to the Personal Data Protection Commission.

These terms and any other terms expressly incorporated herein (each as amended from time to time, collectively “Terms”) will apply to your use of our website (“Website"), your access of any content in connection with the Website, the functionalities, services and products offered or provided pursuant to the Website and any communications between us in connection with any of the foregoing (collectively “Services”). 

The Services are brought to you by BridgePoint Health Pte Ltd, its affiliates and partners (including suppliers and service providers) (collectively “we”, “us” or “our”), for the purpose of improving access to and facilitating the navigation of your healthcare needs. The Website is owned by BridgePoint Health Pte Ltd.

The Terms are a binding agreement between you and BridgePoint Health Pte Ltd. Please read these Terms carefully before accessing or using the Services. You agree that by registering for, accessing or generally using the Services you agree unconditionally to be bound by the Terms. If you do not agree to any of these Terms, you must not access or use any of the Services.

You may only use the Services for your own personal, non-commercial use. The Website, its logo, marks and content are protected by trademarks, copyright, database rights and other intellectual property and proprietary rights and you do not have any right, title or interest in any of them. You must not engage in conduct or allow others to engage in conduct that may infringe such intellectual property rights. This includes without limitation carrying out any of the following:

Copy, adapt or modify the Website (or any part of it) in any way

Attempt to extract the source code of the Website

Translate the Website into other languages

Harvest data or attempt to decipher transmissions 

Redistribute, reverse-engineer or otherwise commercially profit from the Website

Remove any copyright or intellectual property notices

You will need to have an account to access some of the Services. You may also need SingPass to access certain Services. You agree to provide such personal data details from time to time in connection with your use of the Services, and to ensure that such details are updated in a timely manner. You agree that we and the Services may access your personal data and medical information contained in other connected or external healthcare systems.

If you are a parent, legal guardian, caregiver or other proxy who is creating an account or using the Services on behalf of a care receiver or dependent such as a child or geriatric, you warrant that you are fully authorised to do so and have the care receiver’s or dependent’s consent to provide their personal data to us. You agree to be bound by the Terms and take full responsibility for all activities and transactions relating to such account and the use of Services thereunder as if undertaken in your personal capacity.

Personal data collected in connection with your use of the Services will be treated in accordance with our 

, as updated from time to time. If you wish to withdraw your consent or require us to remove your personal data, you understand and agree that it may result in your inability to use the Services.

The Website uses third party services from time to time to enhance its utility and functionality. You acknowledge and agree that: (a) such third party services may access or use your data (which may be directly transferred between the Services and such third party services); (b) you permit such third party service providers to access your data as required for the inter-operability of their services with the Website; and (c) you are responsible for reviewing, understanding and complying with the terms and conditions governing such third party services. We have no obligation to provide technical or other support for the third party services. You may contact us at technology@bridgepointhealth.sg to check who the third parties currently used by the Website are, in order to review their terms of use.

The Website may include third party content, including links to websites of third parties. Unless expressly stated otherwise, we do not control, endorse or warrant any third party content and we have no responsibility for third party content including content which may be inaccurate, misleading, incomplete, offensive or otherwise objectionable. Any receipt, purchase, enabling or engagement of third party services and any exchange of data between you and third party service providers is solely between you and the third party service provider and subject to the terms of such third party service provider. We are not liable for any loss or damage incurred as a result of your access to or use of third party content. Any recourse is strictly confined to the third party.

Our group of clinics are licensed under, and the Services comply with, Singapore laws. However, you may be accessing or using the Services in a country other than Singapore where all or part of the Services may not be available, appropriate, approved and/or legally compliant locally. We do not represent that the Services are available, appropriate, approved and/or legally compliant locally for all persons in all locations.  If you are located in a territory or jurisdiction other than Singapore you confirm and agree that you understand, and are responsible to comply with, the laws and regulations applicable in your territory or jurisdiction and that at all times you access and use the Services at your own initiative and risk.

Notwithstanding anything in these Terms, while we endeavor to ensure that the Services are available and functional, the Services are provided on an ‘as-is’ basis and we do not guarantee or represent that your access or use will be continuously available, error-free, uninterrupted, timely, secure, free of bug or virus or other harmful components, or that the Services are compatible with all mobile platforms and/or software versions. 

We rely on third parties to provide information to us and we cannot guarantee or warrant that such information is fully accurate or correct. We exclude all express or implied conditions, warranties, representations and other terms which may apply to the Services. You access and use the Services, and download content on the Website, at your own risk and we are not responsible for any inconvenience, claim, damage, loss, cost, injury, delay or other liability arising from the access or use of the Services. This includes without limitation anything arising from or caused by:

our performance of your instructions relating to any transaction, even if the integrity of the information in such instruction may have been compromised or impaired during transmission

use of the Services by third parties whether or not authorised by you

your inability to complete any transaction due to system maintenance, non-availability of the Services, network disruption or third party interception

any action or omission by us in compliance with applicable laws or directions issued by competent government or regulatory bodies

Without prejudice to the generality of the foregoing, unless otherwise expressly stated, you acknowledge that health, medical or drug information provided on or through the Website is general information only. You use such information at your own risk and discretion and you should not rely on such information without, or as a substitute for, professional consultation or advice from qualified medical professionals. You must do your own verifications regarding any suggestion or recommendation contained in any content. 

To the maximum extent permitted under applicable law:

We and our respective shareholders, directors, officers, employees, agents and representatives (collectively “Associated Parties”) will not under any circumstances be liable for any indirect, incidental, special or consequential loss, or loss of profit or loss of opportunity.

Our and our Associated Parties’ aggregate liability pursuant to the Services is limited to SGD 100.00.

You agree to bring any claim within one (1) year after the cause of action arises, failing which such claim or cause of action is barred. 

The limitations of liability in this section relate to the whole of all losses and/or damages whether based on a claim or action in contract, tort (including negligence), warranty, indemnity, statutory duty or other legal or equitable grounds and whether such losses and/or damages are sustained, directly or indirectly, by you and/or any other person.

You are responsible for obtaining, maintaining and using the necessary device (including phone, tablet or other software, hardware and equipment) to access the Services, at your own risk and expense. We do not take responsibility for how you manage or use your device (for example if it runs out of battery and you cannot turn it on to avail the Services).

Certain Services will require an active internet connection which can be Wi-Fi or provided by your mobile network provider. We cannot take responsibility for the Website not working at full functionality if you do not have access to Wi-Fi or if you do not have sufficient data allowance. If you are using the Website outside of an area with Wi-Fi, the terms of your agreement with your mobile network provider will apply and you accept full responsibility for all data and/or other third party charges, including roaming data charges if you use the Website outside of your home territory (i.e. region or country). If you are not the bill payer for the device on which you are using the Website, you are solely responsible to ensure that you are duly authorised by the bill payer to use the Website and incur such charges.

It is your responsibility to keep your device and access to the Website secure. You should not jailbreak or root your device, which is the process of removing software restrictions and limitations imposed by the official operating system of your device, as this may make your device vulnerable to malware, viruses or malicious programs or compromise your device’s security features and affect the Website’s functionality. You acknowledge and agree that if you enable quick access functions on your device such as biometric features to access the Services, you remain solely responsible for the security of your biometric data, your device and the use of such functions (whether in fact authorised by you or not).

You must not interfere with the Website’s access control measures or attempt to disable or circumvent any security features. If you disable or otherwise tamper with its technical protection measures, the Website may not function properly. 

You will not use the Services in a way that may damage, disable, impair or overburden our systems or interfere with other users, or to perform unlawful activities, or upload content that contain viruses or malicious codes or other harmful components, or engage in other activities deemed objectionable or inappropriate by us. 

We reserve the right to investigate complaints regarding the use of the Services or reported violations of these Terms and to take any action we may deem appropriate without further notification to you, including without limitation reporting any suspected unlawful activity to law enforcement agencies and disclosing information necessary to such agencies. 

In using the Services, you agree to (a) comply with these Terms and all applicable laws and regulations; (b) provide us with all information that is relevant to or may assist us in, delivering the Services to you and developing and/or tailoring the Services for you; (c) update us promptly when necessary to ensure the information we hold about you remains accurate, complete and current; and (d) provide us with such assistance as may be reasonably necessary in order to provide the Services to you.

We endeavour to use reasonable security measures to protect against unauthorised access to your account. We cannot, however, guarantee absolute security of your account and we cannot promise that our security measures will prevent third party hackers from illegally accessing your account. 

You are responsible for maintaining the confidentiality of your username, password and other account details. You must not share your account details with anyone. You are solely responsible for all activities that occur under your account, regardless of whether those activities are authorised or undertaken by you. We are not responsible for unauthorised access to or use of your account. You should take all necessary steps to ensure that your password is kept confidential and secure and change your password immediately if you believe it has become compromised.  You agree to notify us immediately of any unauthorised use of your account or password, or any other breach of security.

You agree that we have the right at our sole discretion and without prior notice to you, to access your account for purposes we consider necessary, including without limitation to identify or resolve technical problems or verify suspected irregularities. We also reserve the right to vary your account rights or impose account restrictions, or to block user access to any Services at any time without ascribing any reason.

You agree to indemnify and hold us harmless for all claims, demands, losses, proceedings, expenses, costs and liabilities including reasonable legal fees arising out of or in connection with your breach of any of these Terms, your breach of any third party rights, any unauthorised or illegal activity undertaken by you in connection with the Services or the use of your account by any other person (whether authorised by you or otherwise).

In addition to signing in with your account details, you may be required to provide additional details to register for or access certain Services or otherwise carry out certain transactions on the Website. You agree to be bound by any additional terms applicable. You are responsible for the completeness, correctness and accuracy of the information and particulars you furnish over the Website.We do not accept liability for any service error or any other consequence arising from your failure to do so or otherwise any inaccuracy, error or omission in your information or particulars.

The Website enables you to make, change and check your outpatient appointments at our clinics for your convenience. However we do not guarantee appointments made through the Website and there is a possibility that your appointment is not registered at the relevant clinic or may otherwise be unavailable at your preferred time or date. You are advised to confirm your appointment directly with the clinic. If you require medical assistance promptly, you should visit a healthcare provider for your medical needs and you should not rely on the appointment function on the Website.

Unless otherwise stated in these Terms or at the point of purchase, all purchases of products and/or services on the Website are final, irreversible, non-exchangeable and non-refundable. You are solely responsible for checking and ensuring that the details of your appointment, order or any other service requested are accurate and correct before making the appointment or request or placing the order.

Notwithstanding any provision in these Terms, we reserve the right to refuse or cancel any order or service in whole or part at our discretion. If we do so without any wrongdoing or breach of these Terms on your part, we will refund the fees paid by you (for the part of the order or service so refused or cancelled). We reserve the right to impose an administrative fee if we refuse or cancel any order or service due to your wrongdoing or breach of these Terms.

We are committed to ensuring that the Website is as useful and efficient as possible. We reserve the right to make changes to the Website and the Services (including adding or removing any feature or functionality of the Website) without notice to you at any time and for any reason. Your continued access and use of the Website will be deemed as your acceptance of such changes.

We may suspend your access to all or any part of the Services if you breach any of these Terms, or if we have any concerns with your account or activity relating to your account, or we do not receive amounts due (where applicable) from you or on your behalf to us or third parties in relation to the Services. 

We may also wish to stop providing the Website or may terminate all or any part of the Services any time without notice to you and without any compensation or payment payable to you. Unless we notify you otherwise, upon any termination, the rights and licenses granted to you in these Terms will immediately end and you must stop using the Website.

You may terminate the use of the Services, and deactivate or terminate your account, at any time. After such termination, we have no further obligation to provide any Services to you. You remain responsible for all payments due and outstanding at the time of termination. 

We may update these Terms from time to time. Please review this page periodically for the most current Terms.

These Terms are personal to you and no third party is entitled to benefit under them. You may not transfer your rights or obligations under these Terms to anyone else. You agree that we can transfer our rights and obligations under these Terms to any person, company or organisation. We will notify you if we do so.

Governing Law, governing language and dispute resolution 

For You

Adults

Pediatrics

Point of Care

Procedures

Health Screening

For Business

Occupational Health

Health Screening

Health Talks and Education

Doctor Schedule

This serves as a general guide for reference. It is subjected to changes due to manpower movement.

About Us

Our Providers

Our Teams